Policies & FAQs

How long do your crochet pieces take to make and how long does shipping take?

Depending on size and details, each piece takes about 4-8 weeks to make and shipping takes 7-14 business days. Please note there might be delays in shipping due to the Covid-19 situation.

Do you offer custom made designs?

Yes we do, please send an email to Elexiayorders@gmail.com and we’ll be happy to assist you. 

I made a mistake/there’s something wrong with my order, who should I contact?

Elexiayorders@gmail.com for all customer service inquiries. 

Do you offer express service and shipping?

Yes, if you’ll like to receive your order in less than 3 weeks please email Elexiayorders@gmail.com and we’ll be happy to assist you. Please note it comes at an extra charge.

What is your returns policy?

All pieces are handmade on demand according to your provided measurements. We do not offer refunds, all sales are final. 
You can only cancel your order within the first two days. 

Do you offer international shipping?

Yes, we ship worldwide!

Are customs or import duties covered by Elexiay?

Occasionally, some international shipments may be subject to customs/import duties once they reach their destination. In these circumstances, it is the customer’s responsibility to pay the charges in order for the goods to be released from the post office.

PAYMENTS AND BILLING:

WE RESERVE THE RIGHT TO VERIFY ANY ORDERS WITH A VALUE OF $300 AND OVER.

ITEMS CAN ONLY BE SHIPPED TO THE BILLING ADDRESS IF AN ITEM NEEDS TO BE SHIPPED TO A DIFFERENT ADDRESS, AN EMAIL NEEDS TO BE SENT TO ELEXIAYORDERS@GMAIL.COM STATING THE AUTHORIZATION TO SHIP TO A DIFFERENT ADDRESS ALONG WITH A VALID TELEPHONE NUMBER AND PHOTO ID. IF YOU CANNOT VERIFY  THIS INFO, YOUR ORDER WILL BE CANCELED.

PRODUCTS OVER THE COST OF $200 WILL REQUIRE A SIGNATURE FOR DELIVERY.